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Tech-Plus has been serving the Livonia area since 1992 , providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

How to Be Sure Your Business Continuity Plan is Complete

How to Be Sure Your Business Continuity Plan is Complete

While it may not be fun to consider the worst-case scenario, it is important that you have a plan to ensure that your business will be able to survive when the chips are down. This plan to ensure that your business will continue is called (appropriately enough) a business continuity plan, and needs to address a few things that we will go over here.

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Dispose of Your Old Tech Without Putting Yourself at Risk

Dispose of Your Old Tech Without Putting Yourself at Risk

The one truth about technology is that it will always break--usually at the most inopportune time. When it does finally kick the bucket, how are you getting rid of it? It’s not as though you can just toss an old server or printer in the bin. Recycling your technology is the most responsible thing to do, but you have to be cognizant of the company you are trusting to dispose of your Compaq Presario from 1997, because they may not be doing what they are claiming to do; or worse yet, they may be trying to syphon data off your old hardware.

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Tip of the Week: Edit PDFs in Microsoft Word

Tip of the Week: Edit PDFs in Microsoft Word

It’s not really news that Microsoft Word is one of the best pieces of software for productivity, but it will still surprise you from time-to-time. Since it can cost an arm and a leg to purchase the professional version of Adobe Acrobat for a singular purpose, people had to find a way to edit the .pdf files they received. Not surprisingly, Microsoft Word is a great solution to this problem. Today, we will show you how to edit a PDF in the newest version of Microsoft Word.

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Today’s Smart Office: Work Smarter Not Harder

Today’s Smart Office: Work Smarter Not Harder

There has been a recent trend in the style of office management to give employees more influence over their environment, providing them with extra comforts to encourage productivity. However, persistent technology shortcomings have continued to undermine these efforts. In response, the concept of the smart office has developed.

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Why You Need to Be Familiar with Your SLAs

Why You Need to Be Familiar with Your SLAs

Normal. Usual. Typical. When your business is going well, it all feels “normal”. When you are faced with a major technology problem, however, it can trigger a series of catastrophic issues that interrupt, or in some cases destroy, the equilibrium reached when things are going as they should. This peace of mind is the main reason many businesses owners like you have chosen to sign a service level agreement (SLA) with an outsourced IT provider. Keeping everything “normal” can keep profit rolling in. Today we look behind the SLA to show you how it works to protect your business’ normal.

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Tech Terminology: USB-C

Tech Terminology: USB-C

We often take for granted that people know what we are talking about when we talk about popular connectors, but really how do these systems work? For this week’s tech term, we are going to take a look at something we all have used and probably are actively using: the Universal Serial Bus (USB). We will take a look at the origins of this technology, the development of it, and how it is being used today.

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Internet Explorer Features a Zero-Day Threat

Internet Explorer Features a Zero-Day Threat

Zero-day threats are all over the news when they are discovered, but what are they exactly? In short, zero-day threats are vulnerabilities found in software that are currently being exploited in the wild without the developers having found a fix for them. In other words, the developer has zero days to prepare for such an exploit. One of the latest vulnerabilities of this nature utilizes Internet Explorer, and thankfully, there is now a patch for it.

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How to Keep the Time Spent Dealing with Vendors Manageable

How to Keep the Time Spent Dealing with Vendors Manageable

Let’s face it--you waste countless hours on the phone dealing with vendors for all of your business needs. Whether it’s a new software solution or hardware component, you’ll have to go through someone to get it, whether it’s a big retailer like Amazon or your local Mom and Pop computer store but working with your vendors has several unforeseen costs that you might not even know exist.

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Email Security Basics

Email Security Basics

Email is a modern classic as far as business solutions are concerned, and you’d be hard-pressed to find an office that didn’t use it in some capacity or another. However, because email is so popular, it has become a favorite attack vector of malicious users. Fortunately, there are some basic practices that will help keep your email account secure and your communications private.


Follow Password Guidelines
As you might imagine, one of the most important, basic ways that you can lock down your email account is to ensure that your password is sufficiently strong. Too often, breach statistics (and similar data sets) reveal that passwords are still overwhelmingly insecure. Pet names, birthdays and anniversaries, and favorite sports teams are used as passwords far more than they should be, as are common keyboard patterns, like qwerty, asdf, and the like. Some minimal social engineering could very easily provide someone with access to an email account they have no business being in.

To counter this, avoid the temptation to resort to formulaic, easy-to-guess password systems - like, for instance, smushing your alma mater’s mascot together with the number of your childhood home. Again, these password conventions are the first things that a cybercriminal will try if they want to get into your email account. Instead, do your best to rely on an as-random-as-possible string of numbers and letters - creating a different one for each of your accounts. This will ensure that your passwords are as strong as possible with the added benefit of protecting the rest of your accounts if one of your passwords is discovered.

Of course, for the sake of pragmatism, is it totally realistic to remember a completely random string of alphanumeric characters for everything that requires a password? For many, it isn’t. That’s why many resort to using, rather than a password, a passphrase. A passphrase takes a sentence memorable to the individual and turns it into a mnemonic device. So, a fan of films by Rob Reiner could take a line from one of his works and create a password from it, like “uRdBS” or “HFSTC” from The Princess Bride, or “UCHTT” from A Few Good Men.

Avoid the Unknown
Once you’ve accessed your email, there are a few ways that you can avoid putting yourself at risk. One very important way is to avoid the links in email unless you have verified that they do, in fact, go to (and come from) where they appear to.

First, where will the included link direct you? Links can be tricky things, which makes them a favorite of cybercriminals to use in emails. If the link is attached to text, you should hover over it and peek at the status bar that pops up before clicking on it. While the text might say that it brings you to the sender’s official webpage, the link could very well actually direct you to a domain that uploads a virus into your system. If the status bar says that you will be directed to someplace that doesn’t look quite right, skip the link.

You also shouldn’t blindly open an email that hasn’t come from a known or verified source, and even that can now be dangerous. There is a tactic that can be used to great effect as a way to snare even the most cybersecurity-mindful targets called email spoofing. As its name suggests, email spoofing is the act of forging an email’s header so that it appears to have come from someone else, likely someone trusted enough that the email will be opened, read, and interacted with.

As a result, it is best to verify the email with the cited sender whenever possible, through a different means of communication. Whether that means a quick phone call or instant message before you open the email, it is better to be safe than it is to be sorry.

What are some other ways that you keep your email from becoming a security risk? Share them in the comments, and make sure you take a moment and subscribe to this blog!

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How to Automate the Protection of Your Business

How to Automate the Protection of Your Business

Due to the constantly evolving nature of business technology, it can become difficult to protect every single portion of your network from becoming compromised in the event of a disaster scenario. This might make information technology in the business environment a liability, but the benefits that it provides are unquestionable. Therefore, you need to take measures to secure your network as needed.

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You May Have a Backup, But Could it Be Better?

You May Have a Backup, But Could it Be Better?

Data backup is important for businesses that want to keep their data safe in the event of a disaster scenario, but each organization’s specific needs will vary. One thing is important to keep in mind, though, and it’s that your business can’t afford to not have data backup. In other words, you need to be prepared for any situation so that you aren’t left wondering if you’re ready to deal with a disaster scenario.

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Tech Term: Chromebook, Defined

Tech Term: Chromebook, Defined

Chromebooks are becoming more and more popular with the general technology user, and for good reason. They have features that make them quite desirable for a lot of people, but also due to these features, they aren’t for everyone. This week’s Tech Term is the Chromebook, so let’s take a closer look at what they are and what they do.

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Connor Broome
Technology have so many amazing things and people have talked a lot of things about it. Different people like using different type... Read More
Monday, 19 November 2018 08:24
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A Physical Backup Has a Place in Your Overall Strategy

A Physical Backup Has a Place in Your Overall Strategy

Physical data backup can be a key part of data backup and disaster recovery. Even if you utilize the cloud for your business continuity solution, there can be no discrediting the importance of having physical data backup. A simple physical data backup can be effective under the right circumstances.

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How Word Got Around in a Galaxy Far, Far Away

How Word Got Around in a Galaxy Far, Far Away

Science fiction is filled with incredible technology, especially in terms of how the characters communicate. This is especially true in the epic space opera Star Wars. Fortunately for viewers like you and me, some of the communication devices and technologies used a long time ago, in a galaxy far, far away, may not be so far off.

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Tip of the Week: 3 Pieces of Software that Read the Screen to the User

Tip of the Week: 3 Pieces of Software that Read the Screen to the User

If we’re all going to be honest, the ability to read is an underappreciated skill. However, many people need assistance with reading, often due to some visual impairment or learning disability. Preparing yourself for the day when someone in your office may need the assistance is a simple step in the right direction.

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Don’t Let Bias Influence Your Business

Don’t Let Bias Influence Your Business

Have you ever heard of the term “bias?” It has a negative connotation to it, but it’s not necessarily a bad thing. A bias can predispose you to a skewed consideration or thought when met with what is known to be a seemingly neutral stimuli. In some cases, they can cause more harm than good, which is why it’s a good thing to take another look at how you approach certain situations. Researchers have discovered several trends about why we hold certain biases, as well as how we can overcome them.

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Troy Wooten
Runners of the businesses often face problems due to the lack of knowledge about handling of bias factor. Now they can get help fr... Read More
Tuesday, 09 October 2018 04:34
Beau Wilton
Runners of businesses are often face problems due to bias information that could be injected by their companions. For handling of ... Read More
Saturday, 03 November 2018 04:46
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What Android Oreo Includes

What Android Oreo Includes

Android 8.0 Oreo has been creating some significant buzz since it was announced, and after a long wait, the mobile operating system has been released to a select number of devices thus far. However, more devices will soon be able to take advantage of the many benefits and features of Android 8.0 Oreo, with Android 8.1 rolling out for others.

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Tech Term: Routers, Defined

Tech Term: Routers, Defined

With businesses relying more and more on portability and mobility, it should come as no surprise that businesses also have to devote more time to the proper management of their wireless network. A considerable portion of this management is reliant on the router the business uses, as without the router, the business simply couldn’t have a wireless connection.

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Taking a Closer Look at Nanotechnology

Taking a Closer Look at Nanotechnology

Over time, we’ve seen technology be developed into smaller and smaller sizes. One of the most notable examples of this is the computer. Computers used to be so large that they would take up the whole room, but nowadays, thanks to the developments in technology manufacturing, they take up a fraction of the space that they did not so long ago. What’s even more amazing is that this development has simultaneously increased performance while making technology take up a considerably smaller amount of space.

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A Clean Office is a Successful Office

A Clean Office is a Successful Office

Spring is traditionally a time of rebirth and renewal, which has inspired the tradition of spring cleaning - starting fresh and organized after long months of darkness and cold. While the home is the traditional target of spring cleaning, people spend enough time at the office to make some cleaning worth it. In this blog, we’ll go over the benefits of a clean office, as well as how to achieve one.

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