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Tech-Plus has been serving the Livonia area since 1992 , providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

What VoIP Solution Is Right For You?

What VoIP Solution Is Right For You?

The cloud has made so many services accessible that it can be difficult to isolate one in particular your organization can benefit from. Nonetheless, we’ve tried to narrow it down a bit, and it’s clear that Voice over Internet Protocol is a solution that all businesses can benefit from for one specific reason. Let’s dig in to why VoIP is such a great tool to use in the cloud, particularly in regard to the argument of hosted vs on-site VoIP.

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How to Select a Phone Solution (and How to Properly Use It)

How to Select a Phone Solution (and How to Properly Use It)

Considering how long we’ve had access to the basic technology, telephones (and proper telephone etiquette while using them) haven’t changed all that much on the surface. What has changed is how the technology fundamentally works, and the options that are available for businesses. Here, we’ll go over some of the options today’s businesses have.

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Going Through the Pros and Cons of Choosing VoIP

Going Through the Pros and Cons of Choosing VoIP

There are few applications that have come along that are as attractive as VoIP is to a small business owner or administrator. The promise of eliminating the recurring expense of a commercial phone bill, while using the bandwidth that’s already on the books seems like a complete no-brainer for a business, but there are some pitfalls that have to be sidestepped to get the most out of a VoIP solution. Today, we will look at all the pros and cons of implementing a dedicated VoIP solution, and whether the promise of the technology matches up to the reality of deploying it.

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Voice over Internet Protocol Is a Cost-Effective Telephone Solution for Almost Any Business

Voice over Internet Protocol Is a Cost-Effective Telephone Solution for Almost Any Business

Running a business isn’t getting any cheaper--in fact, it’s only getting more expensive. This drives businesses to save as much as possible on operations and business-critical applications. One of the best ways to cut out unnecessary costs is to implement software solutions that spread-out costs over a span of time. You too can take advantage of the cloud to gain access to critical communication solutions.

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Tip of the Week: What if We Told You That You Can Improve Productivity AND Save Money?

b2ap3_thumbnail_three_solutions_400.jpgFor a business to prosper, there has to be more than a casual consideration of the expense report. Most businesses do their budget yearly, but some smaller organizations have gone to a three-month (or quarterly) budget to improve their ability to be more agile with their capital. There are times, however, where no matter what you seem to do, expenses outfox profits and your company has to take a hard look at what they are going to do to right the ship.

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Know Why Your Customers are Calling You Before You Answer the Phone

b2ap3_thumbnail_voip_features_400.jpgWhat’s the protocol for when your staff gets a phone call from a client or potential customer? If you don’t have a phone-answering procedure in place, then you’re winging it and you’ll end up scribbling notes and fumbling through a Rolodex to answer a customer's question. VoIP offers your business a better way to process company calls.

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Sebastian Cassell
This article is informative for the call center it tell them all the new techniques of getting call or knowing the problem of cust... Read More
Monday, 20 August 2018 05:36
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Shouldn’t Everybody Be on the Internet? Yes!

b2ap3_thumbnail_everyone_business_internet_400.jpgAlmost 20 years ago, a class of fifth grade students from Helena, Montana produced a PSA video about the future-changing possibilities of the Internet. When this PSA was shot in 1995, only 0.4% of the world's current population (16 million people) used the Internet. Now, almost 39% of the world is online, making this video scary accurate!

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