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Tech-Plus Blog

Tech-Plus has been serving the Livonia area since 1992 , providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Clarifying a Few IT Stereotypes

Clarifying a Few IT Stereotypes

We’ve long accepted that, as an IT provider, there are a lot of stereotypes about what we can do and how we do it. Yet, just because we’ve accepted it, doesn’t mean we aren’t going to do anything about it. That’s why we wanted to use this blog post to clear up a few misconceptions about the nature of IT services.

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What About Managed IT Confuses You?

What About Managed IT Confuses You?

Do you understand what a managed service provider does for businesses just like yours? Some of what a MSP does can be a bit confusing if it’s not explained properly, leading to misinformation spreading. We wanted to take a moment to clear up what it is we help our clients with, as well as what we can accomplish for your business.

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4 Benefits of Remote Monitoring and Management

4 Benefits of Remote Monitoring and Management

As a managed service provider, one of our responsibilities is to ensure that your computing infrastructure is running without issue, and also without unduly interrupting your other employees. To accomplish this, we leverage remote monitoring and management tools that provide your operations with some notable benefits.

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Why Break/Fix Gives Business Owners Nightmares

Why Break/Fix Gives Business Owners Nightmares

Like cars and industrial equipment, computers are complex machines. To function properly they will need to be maintained, and sometimes fixed. Components inevitably fail, users (very) often make mistakes, and sometimes other people deliberately break things out of a litany of emotions. If your computer has seen better days, and you’ve done all you can, seeing if you can get it repaired will involve unhooking it and bringing to your local computer guy.

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A Case in Support of Managed Services

A Case in Support of Managed Services

Thanks to what’s become known as the “as a service” business model, organizations of all sizes can take advantage of great services that once may not have been as accessible. Even better is that they are often provided at an even more affordable rate than ever before. We’ll walk you through the specifics of what you can expect to receive from a using an “as a service” model.

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Why You Need to Be Familiar with Your SLAs

Why You Need to Be Familiar with Your SLAs

Normal. Usual. Typical. When your business is going well, it all feels “normal”. When you are faced with a major technology problem, however, it can trigger a series of catastrophic issues that interrupt, or in some cases destroy, the equilibrium reached when things are going as they should. This peace of mind is the main reason many businesses owners like you have chosen to sign a service level agreement (SLA) with an outsourced IT provider. Keeping everything “normal” can keep profit rolling in. Today we look behind the SLA to show you how it works to protect your business’ normal.

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What Every SMB Should Know When Selecting an IT Service Provider

What Every SMB Should Know When Selecting an IT Service Provider

Identifying a qualified managed service provider can be challenging--especially if you don’t know what to look for. You should be able to gauge the worth of an IT provider based on a couple of key qualifications, just like you would if you were selecting an employee. What are some of the primary features that you want to look for in a managed service provider?

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3 Reasons That Remote Monitoring and Management Is A Good Choice

3 Reasons That Remote Monitoring and Management Is A Good Choice

The businesses of today rely on technology in order to function, which means that their technology needs to be in top shape. However, this requires a sizable time commitment, something that most businesses will have trouble seeing through. Help comes for these businesses in the form of remote monitoring and management.

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Network Security Needs To Be A Team Effort

Network Security Needs To Be A Team Effort

Network security is more than just a conscientious attempt by your staff to protect your organization’s digital assets. It’s making sure that your employees know how to handle dangerous situations, implementing preventative IT measures to eliminate potential issues entirely, and having the right technology experts on-hand to handle tough problems that can’t be solved by a few pieces of technology.

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