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Tech-Plus Blog

Tech-Plus has been serving the Livonia area since 1992 , providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Remote Management and Monitoring is Ideal for SMBs

Remote Management and Monitoring is Ideal for SMBs

When you experience troubles with your technology, you don’t have time to just sit around and wait for the problem to resolve itself. You need someone by your side to assist with the problem. Yet, many small businesses don’t have the luxury of an in-house IT department that can help its employees resolve problems quickly and efficiently. How can you avoid this common issue and keep downtime to a minimum in the process?

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Tip of the Week: 8 Questions Every Business Should Ask of Their Potential IT Provider

Tip of the Week: 8 Questions Every Business Should Ask of Their Potential IT Provider

It’s not unheard of for organizations to experience immense technological trouble that brings future potential problems into question. Surprises like these can spell trouble for businesses that are unprepared, especially considering the major damage it could cause to your budget. This forces you to ask yourself if you know what your current plan for IT covers, and what you want your provider to do to eliminate unexpected billing surprises.

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What it Looks Like When Your Network is Managed Remotely

What it Looks Like When Your Network is Managed Remotely

Business owners have a lot to worry about. However, keeping workstations, server units, mobile devices, and various software solutions in good working order doesn’t have to be a concern--that is, if you outsource these responsibilities to the right IT professionals.

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Pressed for Time and Money? Managed IT Services are Designed With You in Mind!

Pressed for Time and Money? Managed IT Services are Designed With You in Mind!

Many of those who are responsible for a business could tell you that managing it isn’t an easy task--and when IT is involved, it can very quickly get a lot more complicated. Of course, those that say that are more than likely using an antiquated, break-fix approach. Those who utilize managed IT services, however, will likely have a much different opinion.

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This Cyber Crime Landed a Former IT Administrator 2 Years in Jail

This Cyber Crime Landed a Former IT Administrator 2 Years in Jail

Managing permissions for their network is something that many organizations may only consider when it’s too late to do anything about it. This can provide outsiders with access to sensitive information that shouldn’t be seen by anyone but your employees. To learn a few lessons about user permissions, let’s look at the misfortune of PA Online, a Pennsylvania-based Internet service provider.

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Tip of the Week: 3 Basic Practices for Maintaining Your PC

Tip of the Week: 3 Basic Practices for Maintaining Your PC

You may need business technology to ensure that operations go off without a hitch, but at the same time, you’re reliant on it in order to function. If your technology fails, you’ll be left with a large deficit to fill. Here are three ways that you can improve PC performance with basic maintenance practices.

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The 3 Major Ways Managed IT Beats Break-Fix IT, Every Time

The 3 Major Ways Managed IT Beats Break-Fix IT, Every Time

Every business has crucial IT systems that are imperative to its continued functionality. Usually these systems are maintained by an internal IT department, but many small businesses don’t have this luxury. Therefore, they have traditionally relied on break-fix IT companies to handle their technology problems when they hinder operations.

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Why a Reboot is Like a Magic Wand for Your PC

b2ap3_thumbnail_power_of_a_reboot_400.jpgHave you ever called tech support only to be answered with this generic response: “Have you tried turning it off and on again?” More often than not, a simple reboot can resolve many issues with a computer. However, you still need to be cautious of more serious issues that a reboot won't fix. Here’s how a PC reboot works, and why it’s such an effective tool for resolving PC troubles.

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3 Tips to Get the Most Out of Your IT Infrastructure

b2ap3_thumbnail_rethink_your_organizations_it_400.jpgEvery business wants to be equipped with the latest and greatest IT equipment and software. Yet, due to realities like budget shortcomings, time constraints, and the lack of knowledge about IT trends, it can be difficult for the average SMB to attain that dream technological setup on their own. However, by being smart about how you approach IT, your company can still have a network that exceeds your expectations.

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How Your Business Would Benefit From Help Desk Support

b2ap3_thumbnail_call_center_options_400.jpgWhat if you can have one employee who’s dedicated to receiving calls and answering tech support questions from the rest of your staff? Essentially, someone having this role would be like a help desk for your business. If you don’t think you can afford filling in a seat like this, consider how much time/money a move like this would save you if employees didn’t have to waste time seeking out needed information.

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Why Your Team Should Have A Basic Understanding of Technology

b2ap3_thumbnail_troubleshoot_your_own_pc_issues_400.jpgWhat separates the average PC user from the IT technician who routinely takes care of your technology issues? In essence, the only difference is the amount of technical training. Our years of technical expertise have given us the ability to diagnose and resolve varieties of problems, but we don’t hold our knowledge close to the chest. Rather, we want to share it with you.

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3 of the Biggest Benefits of the Managed IT Model

b2ap3_thumbnail_proactive_it_support_400.jpgIT can be a tricky concept to the business owner, and we all know how touchy technology can be at times. It can be working one minute, then completely incapacitated the next. This unpredictability is one reason why the concept of help desk support was created. It’s an important way to assist individuals when they need help most.

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Windows Server 2003 End of Support Date Fast Approaching

b2ap3_thumbnail_do_it_now_400.jpgTwelve years after its release, Microsoft has scheduled to end mainstream support for Windows Server 2003 on July 14, 2015. This move essentially pulls the plug on the popular operating system, leaving any business using the server OS after its end-of-support date vulnerable. If your organization is still running this outdated OS, you need to update ASAP.

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4 Reasons Your Business Needs Remote IT Support

b2ap3_thumbnail_you_need_it_400.jpgTechnology grows more mobile with each passing day, but the need for technical support remains the same. But, sometimes you just can't get on-site support while you are traveling. What, then, would you do if you had an urgent need for IT support, especially if your provider doesn't offer remote support?

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Proceed With Caution – Learning Curve Ahead

b2ap3_thumbnail_lots_of_tech_400.jpgHumans are notorious for staying within their comfort zones. When something new or unfamiliar rears its ugly head, we often are too habitual to change with the times. While this is mostly applicable to social situations, such as an introvert being stuck in a hot, stuffy room full of people, comfort zones can also apply to your outdated laptop or smartphone. Upgrading can be challenging, but very rewarding.

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Hit a Home Run with Outsourced IT

b2ap3_thumbnail_hit_a_homer_400.jpgToday is opening day for Major League Baseball. Teams are finishing up spring training and making the last round of cuts before they start the regular season. In the MLB, each team is allowed to have 25 players on their club when they break camp. Every year each club has a handful of guys that make that decision hard for the General Manager.

This situation happens in your business as well. After determining the viability of an expense, the least viable expenses are often cut from the budget. Redundant expenses can really drive down the bottom line, so cuts are made. Here are three ways the IT professionals at Tech-Plus can save your organization money and give your team the best chance to succeed.

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Our IT Services Are a Slam Dunk

b2ap3_thumbnail_slam_dunk_it_400.jpgAs the top men's and women's collegiate basketball teams in the United States begin the 2014 NCAA tournament, there is a competition going on that doesn't get quite as much press. That is the competition for local market share. When that competition is stiff, as it always is in the NCAA tournament, you have to find ways to set your business apart. There are a lot of similarities between running an efficient business and the make-up of a championship basketball team.

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Is Your IT Company Kicking You While You’re Down?

b2ap3_thumbnail_taking_advantage_400.jpgWhen your technology goes down, it's a painful experience for your business because operations grind to a halt. When you have to deal with an expensive computer repair bill from your IT company, then it's basically like they're adding injury to insult, or kicking you while you're down.

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